We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us customercare@luckygirlcrystal.com. 

Return & Exchange Policy

  • Cancellations: For orders that have not yet been shipped, we support a full refund. This policy ensures our customers have flexibility and peace of mind during the purchasing process.
  • Custom Items: As our products are predominantly handcrafted and made to order, handcrafted cannot be refunded. It is imperative to double-check the spelling of names and selected finishes when placing. Once production has begun, we cannot accept cancellations or returns for these personalized pieces.

Quality Issue Handling

Given the handmade nature of our products, slight variations are inherent and contribute to the uniqueness of each item. We strive for excellence in every piece we create, but we kindly ask for your understanding in the event of minor discrepancies. Should you encounter any issues with incomplete or missing items in your order, please contact us at customercare@luckygirlcrystal.com within 7days of receiving your products. We are fully committed to resolving your concerns promptly and ensuring your satisfaction.

Contact Us

For any questions or further clarification regarding our shipping and returns policy, or to learn more about our handcrafted, made-to-order products, please do not hesitate to get in touch with us at customercare@luckygirlcrystal.com.