Processing Time

Our production time for orders is 1-4 business days. This timeframe is used to prepare, customize (if applicable) and package your order for shipment.

Shipping Time

Once your order is ready, the shipping time is typically 7-12 business days. We strive to ensure that your order reaches you as quickly as possible.

Shipping Regions

We ship our products to the Global. We use various reliable shipping carriers to best suit each region, ensuring that your order is delivered safely and efficiently.

Shipping Charges

Shipping charges are determined based on the weight of your order and the selected shipping method, excluding applicable sales tax. Accurate shipping charges will be displayed at checkout.

International Shipping

We currently offer shipping to the aforementioned regions. Please note that shipping times may vary for international orders, and additional customs fees or duties may apply depending on your location.

What if my order is damaged in shipping?

Please inspect the cartons carefully before signing the delivery receipts. Our products undergo thorough inspection and meticulous packaging before leaving our facility.

If  you receive products in a damaged condition apparent, claims for damage must be made against the carrier immediately. Keep all the packing materials and promptly inform the carrier that you require an inspection report to proceed with your claim.

In case the damage is not immediately noticeable and becomes apparent only after unpacking the product, please report any concealed damages immediately. Retain all packing materials and notify the carrier that you need an inspection report to make a claim against them.

Lost, Stolen, and Misdelivered Packages

If there is no signature requirement, Courier or post office will decide if an area is secure to leave a package. If a signature is required, they will try to get a signature from someone at the address or nearby. If they can't get a signature, they may leave a door tag with further instructions. Check your tracking information for details on the latest delivery attempts.

If a package is returned to the sender due to being lost, stolen, or misdelivered, we will provide a re-shipment service. Re-delivery is a paid service, and we will charge shipping costs based on the size and weight of the package.

Contact Us

For any questions or concerns regarding our shipping policy, please feel free to contact us at customercare@luckygirlcrystal.com. We are here to assist you and ensure a smooth shipping experience.